Resume

Experience

2010 – Present           Omaha Home for Boys             Omaha, NE

VP of IT Security & Infrastructure

  • Directly responsible for leading the development of innovative resource utilization systems for the organization.
  • Design, develop and evaluate the global organizational system strategic direction, plans, and polices to ensure effective impact on departmental and organizational goals.
  • Assess, develop and deliver effective consultative services to department managers through in-depth understanding of their current and anticipated organizational development needs.
  • Identify and evaluate system needs, opportunities, products and service solutions that further the company’s strategic growth objectives.

Information Technology Director

  • Responsible for Network/Systems Administrator duties maintaining network including switches, wireless access points, firewall, and local computer network settings.
  • Responsible for all software and hardware including setting up and maintaining all servers, computers, tablets, smartphones, copiers, and printers.
  • Responsible for managing and administrating all database systems on campus.
  • Responsible for all technology systems and infrastructure including campus phone system(Mitel), Active Directory, Exchange Server, backup systems, and anti-virus software.
  • Provide technical support and training as needed on any technology items for campus.
  • Oversee the technology budget.
  • Supervise the Information Technology department.

2008 – 2010                Godfather’s Pizza, Inc.           Omaha, NE

Internet Property Manager

  • Project manager for new website redesign project for consumer side, franchising side, & training portal.
  • Responsible for overseeing web presence of Godfather’s Pizza.
  • Develop plan for Social Media use by Godfather’s Pizza.
  • Develop & maintain franchise development website.
  • Manage multiple vendor relationships with any partners that are part of Godfather’s Pizza’s web presence.

IT Systems Administrator

  • Project manager for new VoIP phone system install at corporate office (ShoreTel), including network upgrade.
  • Install and maintain Point of Sale (Pos) systems at corporate owned locations.
  • Project manager to install security camera systems at all corporate owned locations.
  • Assist with roll out of online ordering system at all corporate owned locations & franchise locations that signed up.
  • Responsible for corporate network, servers, computers, phone etc. to ensure optimal performance.
  • Update website with store location changes.

2005 – 2008                   Grace University              Omaha, NE

Director of Information Services

  • Set and implement policy in coordination with university needs and strategic goals.
  • Manage and maintain all university networks and domains.
  • Manage and maintain all university computer systems, including servers, printers, desktops and laptops.
  • Manage and supervise all IT personnel.
  • Serve on various University committees as assigned.
  • Annually develop a budget for all University technology needs in cooperation with each department.
  • Work with the Vice President of Finance and Operations and the Academic Vice President to plan for the needs of the University as it relates to technology.
  • Oversee operations of the Communications Service Center.
  • Oversee and maintain university websites.

Network Administrator

  • Responsible for assisting director in overseeing network.
  • Support phone system (Nortel)
  • 1 st & 2 nd level support for university technology equipment.
  • Support and oversee various projects.
  • Assist with maintenance and development of websites.

Help Desk Manager / Network Technician

  • Supervise student helpdesk employees.
  • Support and maintain classroom and office equipment.
  • Provide support for computers, phone system, printers, network, sound and other technology equipment.

1998 – 2005              Commercial Federal Bank         Omaha, NE

Senior Telecommunications Analyst

  • Responsible for administering enhancements on the Interactive Voice Response (IVR –Intervoice) Units.
  • Assist with system modifications to the large back office phone systems (Siemens).
  • Oversee the administration of the call accounting system (TRU System).
  • Research and advise management regarding new technologies.

Wide Area Network (WAN) Technician

  • Responsible for overseeing Automated Teller Machine (ATM) Network.
  • Work with vendors and branch employees to service the ATM machines.
  • Produce daily/weekly reports for management detailing any ATM issues.

CIF Senior Quality Control Processor

  • Responsible for training department employees on correct procedures for updating information.
  • Create and maintain instructional training materials.
  • Work to ensure customer information is accurately updated and maintained.

Customer Service Representative

  • Answer incoming customer calls and provide good customer service.
  • Assist customers with any questions or issues on their accounts.

Education

  • Western Governors University – M.S. Cyber Security & Information Assurance
  • Western Governors University – B.S. Information Technology
  • Conferences, trainings, videos, books, and hands on learning of various technologies.

Certifications

  • ITILv4 Foundation
  • EC-Council Computer Hacking Forensic Investigator
  • EC-Council Certified Ethical Hacker
  • CCNA (Cisco Certified Network Associate – Routing and Switching)
  • LPIC 1
  • CompTIA Linux+
  • CompTIA Project+
  • CompTIA CySA+
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+
  • CIW Javascript Specialist
  • CIW Web Foundations Associate
  • CIW Web Design Specialist
  • MTA Database Administration
  • MTA Windows Operating System Fundamentals
  • MTA Windows Server Administration
  • MTA Network Fundamentals

Other qualifications

2001 – 2008            Living Water Church          Plattsmouth, NE

Technical Arts Director

  • Responsible for running sound, lighting, video and any other technical needs for the church.
  • Responsible for forming and developing technical arts team to assist in running areas of technology for the church.
  • Create weekly worship slides and make any audio and lighting equipment changes for weekly service.
  • Research, recommend, and install soundboard, lighting system, and projector system.
  • Responsible for the churches technical budget.
  • Keep equipment operational and purchase/install any new equipment needed.
  • Set up and keep church computer & network equipment operational.

Awards received

  • Commercial Federal Bank – Personal Best Award winner for outstanding service.
  • Living Water Church (formerly Plattsmouth Baptist Church) – Worship Team was a winner of the Willow Creek Innovation Award at 2003 Arts Conference. We were recognized for our technical achievements and advancements.

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